Return & Exchange Policy

RETURN PERIOD
Items must be received within 60 days of the date order was placed. We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.

RETURN LABELS 
We do not provide return labels. DO NOT REUSE the original shipping envelope when shipping an item back to us, or your item may be returned to you. We recommend adding tracking, as EnvyMe Extensions will not be responsible for lost packages.

INTERNATIONAL: Please write "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

RETURN ELIGIBILITY
Due to hygienic and sanitary reasons there is a strict "no refund" policy on used and opened products. No exceptions will be made. Human hair extensions are considered a hygienic product. This is an industry standard and other hair extensions suppliers do not allow returns of opened items for the same reasons. Security seal must be intact. If you are unhappy or have an issue with the product you received, please contact our customer service team so that we can assist you further.

  • Final sale items: sale items, color rings, swatches, haircare, accessories, lashes, all hand-tied extensions, and hand-tied accessories.
  • Any purchase using a promotional code for a Free Product must also include the free product upon return. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.
  • All items will be inspected upon receipt to see if you qualify for a return/exchange. Altering the hair in any way is at your own risk and quality can not be guaranteed, therefore returns will not be accepted once the product has been altered. Altering includes cutting, trimming, razoring, removing clips, toning, dying, coloring, purple shampoo, color depositing products, perming, chemical straightening, henna, swimming in chlorine water & more.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

HAND-TIED EXTENSION PRODUCTS
FINAL SALE. NO EXCEPTIONS. All Hand-tied extension products are FINAL SALE. Genius-Weft extensions, Hand-tied extensions, Flat weft extensions, & hand tied color rings are NOT eligible for returns or exchanges.
If there are any quality concerns, please contact customer service at Company phone or email Company Email. Hair must be returned the hair in its’ original condition so we can determine if there's a defect. Once hair is removed from the original packaging, the hair cannot be replaced for any reason. 

GIFT WRAPPING
The Gift Wrapping option is non-refundable. NO EXCEPTIONS. Gift wrapping is $5 for each individual item to be gift wrapped.

HOW TO SUBMIT AN EXCHANGE/RETURN 
Fill out the return form included with your order, or log into your your online account and submit for a return or exchange. If you do not submit a return request/slip order may not be processed.

  1. To request a return of one or more items in an order, login to your account and navigate to “My Account”.
  2. Navigate to the Completed Orders section and click on the “Return Item(s)” button (far right). 
  3. In the next screen select the products you want to return using the “Qty. to Return” drop down boxes, choose the “Return Reason”, the “Return Action”. Use the “Comments” box for any additional details regarding your request. Click on “Submit Return Request”.
  4. Mail the return back to us. The TESTER PIECE must be returned with the exchange/return in it’s original form if the product included one, in order for your return to be processed.

PLEASE SEND RETURNS TO:
EnvyMe Extensions

RETURNS DEPARTMENT

1335 Westbank Expy P.O Box #354

Westwego, LA 70094

Please do not come in person to the above address. It is 'closed to the public' and we will not be able to process your return. 

WHAT IF I WAS SHIPPED THE WRONG PRODUCT?
If you receive the wrong product we apologize and we will do our best to quickly fix our mistake. Please contact us asap at extensionsenvyme@gmail.com or Company Phone with your order number and detailed information. We will be happy to make it right.

EXCHANGE POLICY
On exchanges, a shipping charge of $4.99* will be deducted from the store credit to cover shipping costs on your exchange order if free shipping is selected. *Fee subject to change based on current shipping rates. Store credit will be issued to your online account for exchanges once your item is received. Call our customer service if you would like an expedited exchange. You can view your store credit by logging into your online account. The TESTER PIECE must be returned with the exchange/return in its original form. If it is missing, damaged, or altered, a 20% restocking fee will be deducted. 

ORDER CANCELLATION POLICY

To cancel an order you have placed with EnvyMeExtensions.com, you must contact customer support by email extensionsenvyme@gmail.com, or by phone before it has been shipped. Every effort will be made to accommodate the cancellation of your order if it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund. 

DELIVERY REFUSAL / FAILURE TO RETRIEVE

When a customer places an order online and then subsequently refuses to accept delivery of the order, returns to sender, and/or for any other reasons that are attributable to customer error, the customer will be assessed a 10%-25% restocking fee and full shipping charges, and Route premium if applicable.

ROUTE PROTECTION

Route premium will not be refunded with your return/exchange.